FAQs

What payment methods do you accept?
We accept various payment methods such as all major credit/debit cards, Apple Pay, Google Pay, and more. Please refer to our payment page for a complete list of payment options.

How long will it take for my order to be shipped?
We typically process and ship orders within 24 hours. Shipping times vary depending on your location and the shipping method you choose at checkout.

How long does free shipping take?
All orders are packed and shipped within 24 hours. Please allow 3-12 business days for the product to be delivered. Our prices are significantly lower than our competitors since we have a relationship with our suppliers to ship directly to the customer. The downside to this is slightly longer shipping times.

Can I track my order?
Yes, you can track your order by using the tracking information provided in your shipping confirmation email.

How do I modify or cancel my order?
To cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not already been shipped.

Is your website secure with my personal information?
Yes. We use SSL security to ensure all personal information is encrypted. We do not store your credit card information and it will be used one time only upon purchasing your product.

How do I contact customer support?
You can contact customer support by filling out our online contact form or sending us an email: at support@kittiescatch.com. We will respond to your inquiry within 24 hours.